Frequently asked questions

Can I bring my existing customer and vehicle history? #

Yes. If you can export customers, vehicles, inventory, and vendors from your current system (a spreadsheet or CSV is ideal), contact us and we will load it into your account so the switch is seamless. Work-order history can usually be brought over too; send us a sample and we will tell you what carries across.

Do I need a separate subscription for each location? #

No. One subscription covers your whole organization. Each location is a store inside it: the Standard plan includes up to three stores and Pro has no limit, with a small per-store fee for each additional location (see Pricing). Every store keeps its own settings, labor rate, tax rates, and payment methods, while inventory counts are visible across stores and team members can be given access to just the stores they work at. See Running more than one location.

Is there a free plan? #

Yes. The Free plan is meant for very small shops or for trying Flux with real work. It caps the number of customers and work orders and leaves out inventory, vendors, reports, and the Pro-only features. You can upgrade at any time from Billing inside the app, and nothing you entered is lost. The limits are listed in Plans and billing.

What happens when my trial ends? #

Paid plans start with a 14-day free trial and no card is needed to begin. If you have not added a card by the end of the trial, your organization drops to the Free plan. Your data stays put; anything beyond the Free limits is hidden until you upgrade again, at which point it comes straight back.

What do I need to print work orders, estimates, and invoices? #

Any printer that works with your computer or tablet. Printing happens from the browser, and the printouts carry your store's details and logo from Settings, so every customer copy looks professional. See Printing.

What are the system requirements? #

An internet connection and a current web browser (Chrome, Edge, Safari, or Firefox). If you can read this page, you can run Flux. There is nothing to install and updates arrive automatically.

Is there a mobile app? #

There is no separate app to download. Flux is designed to fit any screen, from a phone to a tablet to a widescreen monitor, with the same features everywhere. Open your browser, go to fluxshopmanager.com, and log in.

Do I need training before I can use Flux? #

No. Flux is a fill-in-the-blanks system and most shops are writing work orders within minutes. The Getting started guide walks through the first-day setup, and the rest of this Help Center covers each screen.

I forgot my password #

Use Forgot your password? on the login page. Enter the email you log in with and we will send a link to choose a new password. The link works for one hour. If the email does not arrive, check your spam folder, then try again after a couple of minutes.

How do I cancel or change my plan? #

Open Billing from the left menu. From there you can move between plans, update your card, or cancel. Changes take effect right away; downgrades may hide records that exceed the new plan's limits until you upgrade again.

Who can I ask for help? #

Use the contact page or call the number in the footer. Inside the app, the Report Bug button in the left menu sends us the details of the screen you are on.